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DERMABLEND. DEDICATED TO THE SCIENCE OF BETTER MAKEUP



Customer Service

Order Related Questions

Canada Consumers Only

EMAIL

Please feel free to contact us by email at cs@dermablend.com

CALL 1-800-662-8011
Call our toll-free customer service number.
Operation Hours: Mon - Fri, 10:00 AM to 7:00 PM EST.

How May We Assist You?

We've gathered a comprehensive directory of our most frequently asked questions, just for you. If you can't find the answer you are looking for, please contact us by email at canada@dermablend.com.

How can I track my order?
You can also use the tracking number included in your shipping confirmation email. This tracking number can also be accessed via the Order History section for Dermablend registered members. If you have questions about your order, please call us at 1-800-662-8011 or email us and we will be happy to assist you.

When will I get an order confirmation number?
You will be shown an order confirmation number on the last page of checkout after you have submitted payment. You will also receive a confirmation email to the email address provided at checkout within 48 hours of order submission.

Can I use a foreign credit card?
We currently accept all major US credit cards which include: Visa, MasterCard, American Express, Discover, or debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders, or international forms of payment including non-US credit cards.

What are Dermablend’s shipping methods?
Dermablend ships via USPS and UPS to U.S. addresses. Dermablend will only ship via USPS to Canada. 

Please note that due to Federal Air Safety regulations, orders containing Hazardous Materials ship via UPS Ground. UPS does not deliver on Saturday or Sunday. Hazardous products are not available for shipment to a P.O. box. Thank you for understanding.

Maximum Purchase Policy
Orders placed on Dermablend.com are limited to 5 units per product, with a maximum allowable purchase of $500 per order.

What are Dermablend’s shipping rates?

1. Standard Shipping Charges

  • $10.00 CAD flat rate (3-7 business days)

2. Priority Shipping 

  • $20.00 CAD flat rate (1-3 business days)

Where can I Buy Dermablend Products?

Please visit our store locator to locate a retail location.

I can’t remember my password, how can I get it?
If you know your email, simply click here to receive an email to reset your password.

How can I unsubscribe from email/stop getting emails?
Log in to your Dermablend membership here and click on the ‘My Account’ link. If you are opted in to receive email, the email opt-in box will be checked. Simply uncheck that box and click the ‘Save Changes’ button and you will be unsubscribed from email.

How can I update my billing address?
If you are a consumer, log in to your Dermablend account profile here and click on the ‘Address Book’ link. The billing address on file will populate the form on this page. Make any changes necessary and click on the ‘Save Changes’ button and your new information will be saved.

How do I know which Dermablend shade is right for me?
Begin by going to Find Your Shade and answer a few questions in order to determine your recommended products and shades. Be sure to create a free Dermablend account to have this information stored into your Account Profile. Dermablend will use this information to tailor content and new product recommendations, just for you!

I questions about a specific ingredient, who can I contact?
Please contact Consumer Affairs at 1-800-662-8011 .

What is your return policy?
To return an item(s), please call 1-800-662-8011 and our customer service representatives will help process your return for orders within 30 days of purchase date.

When you return your purchase to Dermablend.com within 30 days of purchase date, you will receive a full refund to your original method of payment for the price of the item(s). A credit will be issued to the credit card that was used in the original purchase. We ask that you allow up to 30 days for the credit process once your return has been received.

Items received more than 30 days after purchase date may not be returned.

Only items purchased on Dermablend.com can be returned to Dermablend.com. Items purchased in a skincare professional's office or elsewhere must be returned to their original point of purchase.

What countries/territories are Dermablend Professional products sold in?

  • USA
  • Canada
  • Puerto Rico

Animal Testing
Dermablend Professional is PETA certified cruelty-free and does not test any of its products on animals. Dermablend Professional is not sold in China.

Are all Dermablend Professional products vegan?
Our portfolio is currently more than 80% vegan-friendly. In 2018, we made the decision to reformulate or discontinue the few formulas containing animal-derived ingredients (beeswax and carmine) in order to become 100% vegan-friendly starting 2019 and beyond.

What products do you have that are currently vegan?
Currently, our 100% vegan products are Loose Setting Powder, Smooth Liquid Camo Foundation, Flawless Creator™ Liquid Foundation Drops, Continuous Correction^TM^ CC Cream, Poresaver^TM^ Matte Makeup Primer, Illuminating Banana Powder, Leg and Body Makeup, Intense Powder Camo® Foundation, Power-Setter^TM^ Makeup Setting Spray, Lock and Last^TM^ Makeup Setting Spray, Makeup Dissolver, Insta-Grip™ Jelly Primer, and Compact Setting Powder.

Contact Us

For any other questions relating to your order, please contact a Dermablend Customer Representative at 1-800-662-8011 Monday - Friday, 10:00 AM - 7:00 PM EST.